Continue. Stop. Start.

Start - Stop - Continue is a common way to drive your retrospectives or even your growth. At the end of the sprint, you think about what else we should do, what we should stop doing and what worked well and we should continue. At your performance review, you might wonder what you should start doing to get a promotion, what is blocking you and what are your strengths. It is an excellent structure that is very actionable, motivational and...

How to set goals for engineers?

Growing your people is the most important task. As a manager, your most important responsibility is to grow your people constantly. First of all, because people wants to grow and build their careers. Everyone has a steeper and more gentle growth curves in their lives, you included. Therefore, remember to leave your growth behind and look at your team through their current ambitions. When you build a track of successes of your people, the best will work with you...

Embrace the stretch

The world today is the most dynamic it has ever been. Information moves in milliseconds, social media platforms grow to hundreds of millions of users in years and fail in the same short period of time. Every day there is a global competitor appearing in your company’s business area that is motivated and hopes to eat you in near future. Successful companies are not successful because they were lucky. It’s because they learned on their failures in exceptional pace, much...

Stress doesn't mean workload

Every team from time to time has a period of over-normal workload. This might be a huge project they are running, unplanned increase in customer service requests or, best to have, a huge growth of the business that the team was not prepared for. Almost everyone feels stress when facing up the huge demand and responsibilities. That’s natural and it’s a great opportunity for growth as you usually push the team outside of their comfort zone in such cases. However,...

Usage of process is not success

Processes are important and beneficial. They streamline the workflows, help people make fewer mistakes and bring some degree of comfort - people tend to think that if we have a process, then we already achieved some degree of success. At Intercom, we have a very strong culture of solving the right problems. We are ruthless around defining what the true problem is, how we solve it using a cupcake and how eventually might it look like if the cupcake...

Assume good intent

When we start a new job, we start with a blank page, both for us and the company. Over time, we observe good decisions that affect us positively and motivate us to be better. They increase our happiness and strengthen the bond and relationship with the company. On the other hand, there are also decisions that we don’t agree with. We may feel deceived, treated not fair or disappointed how others were treated. Such decisions decrease our happiness and moves...

Where can you find feedback for your team?

Ambitious people love feedback. They are hungry for it and are aware that feedback is helping them grow faster. Most of us already have more or less structured performance review processes. Some have them once every quarter, bi-annually or annually. Delivering feedback with such a big delay as a quarter is absolutely too late. This is not the speed of feedback loop your ambitious directs expect. You need to deliver feedback weekly, on one on ones, directly and radically candid....

Remember the names - it's your job

I was bad at names. On average, I was able to remember your name only after I talked to you in person twice, send you an email and talked to you on Slack. I always had a very good excuse for it: I am just bad at remembering names. I didn’t even feel embarrassed or guilty when I hadn’t remembered the name. I was working in my former job for a long time. I belong to the old crew, a...

Spend time planning your New Year

January is the busiest time of year in gyms, but rest of the year is much less crowded. A lot of our friends talks about quitting smoking in the new year, but most of them get back to smoking as soon as February. A lot of people plan to get out of debt and saving some money, but still, they spend hundreds on sales after New Year’s Eve. Why? It’s easy to find New Year’s resolutions. But without conscious thinking...

How to prepare for a new job and do your best

January is one of the busiest months in hiring due to fact that people are more candid to make such hard decision as leaving their current job. No matter if you are changing a job, moving to a new role inside your organization or restructuring current duties with your boss, you should take your time and think about what does it mean and how to manage it best. I recently changed a job, a role and a place to live...